If your trip cannot go through due to the Corona crisis or for any other reason, we can reschedule your trip free of charge. If you want to reschedule your trip to the period from December 15, 2020 to January 10, 2021, a supplement to be determined will be added.
01. What do we do?
Our role at Hofland Expeditions is to design tours and itineraries to fit the requirements of our customers. The nature of our business is wholesale and retail holiday company specialist for safari and adventure tours to Tanzania, mountain climbs and beach holidays to Indian Ocean Island of Zanzibar, Pemba and Mafia Island. In doing so, we may use independent suppliers for the provision of selected services. However we accept responsibility for the proper performance of your contract with us subject to the following booking conditions.
02. Booking with Hofland Expeditions.
To make your booking with Hofland Expeditions please make sure you have the correct names of all the clients and for tours and safaris, we will required the clients full name, nationality, full address and flight arrivals details. We will hold your booking for 7 days from the time we have confirmed a tour, before the cancellation rules apply. If you need longer time please let us know. If a tour or hotel is fully booked we will try to offer you a similar option.
All the prices are Euro based on costs at the time of publication. We reserve the right to change the prices at any time before your booking is confirmed. If there are any changes we will confirm to you in writing together with your confirmation of your booking.
Hofland Expeditions requires a deposit of 50%, must be paid at latest 5 days after our confirmation of booking. The remaining amount must be paid latest 14 days before commencement of our tours and safari (Cash can be paid on the day the tour starts). The payment can be paid by direct bank transfer(rabobank rek.nr. 128770996 tav. Hofland Expeditions in Denekamp) or Cash (Euro’s only) on arrival or Travellers Cheque (Surcharges may apply for Travellers Cheque). If payments have not been received in time, we reserve the right to cancel your booking. (Unfortunately we don’t accept creditcards yet)
Mocht u het graag anders willen, dan staan wij open voor discussie.
Hofland Expeditions Cancellation Policies & fees: More than 90 days a fee off € 200,-
89 to 40 days before the safari or tour begins 30% off total price, 39 days to 10 days before the safari or tour starts 45 % off total price, 9 days or less 100 % of total costs or No Show. In any case all cancellation will apply with € 50,- per person administration charges. In some cases more strict cancellation rules apply, and in some cases like bookings of hotels and transfers, we will be able to refund you more depending on our direct costs involved. Cancellations Claim must be made in writing. In the unlikely event that if we have to cancel a tour for any reason, we if possible will try and offer the choice of an alternative arrangement, or you will receive a full refund. We will do our outmost to inform you about any cancellations earliest possible and latest 10 days before commencement of our tours and Safari.
We reserve the right to make changes to our brochure and Web site details and arrangements both before and after the booking has been made and confirm. Most changes will be minor, but if we have to do significant changes you will be notified at the earliest possible opportunity.
If the goverment increases the price for: Parkfees, Campingfees, Cabinfees, Rescuefees etc. at any given time, Hofland Expeditions will have to recharge you, even if you have already fully or partly paid for your Safari/Mountain climb/Daytrip/Beach holiday.
07. Force Majeure.
Force Majeure means those circumstances where the performance of our contract with you is prevented or affected by reasons of war, threat of war, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, government actions and all similar events beyond our control. In these circumstances, we shall not be liable for any compensation or otherwise responsible for any expenses or losses the client might incur. If we are forced to cancel, delay, curtail or change the arrangements in any way, or where performance or prompt performance of our contractual obligations is prevented or affected.
Each package requires the organisation of transport, meals, entrance fees, accommodation and/or other facilities or services. Hofland Expeditions has no direct day to day control over its suppliers lodges, Camps, Beach Resort. Accordingly Hofland Expeditions accepts no responsibility for any kind of loss, injury, damage, death, accident, delay, irregularity and/or inconvenience which may be occasioned by any defect in any object including a vehicle or local internal charter flight utilised by any supplier for the supply of any service or by an act or omission of any supplier or its servants or agents. Hofland Expeditions shall not be liable for any loss or expense arising from the loss of property, cancellation or limitation of the tour however caused, save only to the extent that such loss of baggage, cancellation or limitation was caused by the Hofland Expeditions negligence. If Vehicle breakdown, sickness or accident interrupts a tour, Hofland Expeditions shall not be liable for any cost or expense arising therefrom, save only to the extent that such Vehicle breakdown, sickness or accident was caused by Hofland Expeditions – wilful act or gross negligence. shall not be liable for any refund, either total or partial, of passage money paid. Hofland Expeditions recommends that the client advise passengers to take out necessary Travel insurance to protect the passengers against such event’s.If you wish to Make any claims we need to receive customers claim in writing within 21 days after the end of our services under the contract. Where any payment is made, you will assign to Hofland Expeditions or our insurers any right you may have to pursue any third party in relation to the claim and provide us with your full co-operation. Carriers etc: In respect of Air, Sea and Rail carriers, Overland vehicles, Rent a Car, Camps and hotel owners our liability is in all cases limited as if we were carriers/hoteliers within the appropriate international conventions. Furthermore, all transport is provided subject to the relevant carrier’s conditions of carriage, some of which may limit or exclude their liability to you, often in accordance with international conventions. General: Please note our responsibilities and obligations apply only in respect of those services, which we agree to arrange or provide on your behalf. We cannot accept any liability for any services which you arrange on your own.
Should any problem occur, please tell both Hofland Expeditions (driver/guide) and the service supplier hotel, lodges, Camps etc in question immediately, as most problems can be solved on the spot. Should you remain dissatisfied, please write to us setting out the complaint in detail within 21 days of the end of our services under the contract. We cannot accept responsibility for any complaints, which are not notified entirely in accordance with this clause. Should any legal dispute arise it must be settled in Arusha – Tanzania.